What is Bogglebuddies?
This is the official store for Bogglebuddies, an instagram account sharing the lives of Rats & Mice.
We offer our own products featuring some of your favourite rats & mice, some of our favourite small animal products, as well as products for rodent lovers too.
Do you ship internationally?
We are based in the UK but can ship to anywhere in the world. Delivery time and cost to other countries will vary beyond our control, but we want to make our products accessible to everyone. Please note that due to recent changes in regulations shipping to the EU / Europe may incur additional VAT charges upon arrival, it is the buyers responsibility to pay these fees. At this time we do not currently have an IOSS number. For more information read here: https://www.postoffice.co.uk/mail/selling-to-the-eu
Shipping to the US and the rest of the world currently remains unaffected.
How long will it take for my order to be dispatched?
We aim to dispatch orders as quickly as possible, normally within 3-5 working days. Please be patient with us! We are a small business and it is just one human (and lots of little rodent helpers) packing each individual order!
Do you accept returns?
Unfortunately we generally we do not accept returns. However, if you are unhappy with your order please email us at firstname.lastname@example.org and we will try our best to help.
I haven’t received my order yet?
If you have been waiting longer than the expected delivery period for your country, please get in contact with us and we will try our best to help. Please send an email with your name and order number to email@example.com to receive the fastest response.
Can you stock ____ in your store?
If there is a specific item you would like us to stock in our store by all means send us a message and we can see what we can do! However usually we can only stock pet supplies that we can get from our wholesalers, some popular products are harder to find, as much as we would love to sell them!
Can I choose what colour product I receive in my order?
Most of our items that come in a variation of colour / appearance will have options for you to select before checkout. We know how frustrating it is when you've got a certain colour scheme in your cage and it's pot luck what colour arrives when you order. Because of that we like to offer you the choice where possible, and if the colour you're looking for is in stock it will show up as an option.
The item I want is not in stock?
If an item that you were hoping to order is not in stock, it should hopefully be back in stock soon. We usually restock our products every monday, if an item you would like is out of stock, it is likely we are not able to obtain it from our supplier at this time. If there was anything you were specifically looking for please send an email to firstname.lastname@example.org and we can try to let you know when it is back in stock to avoid disappointment.
How do your rats make art? Is it safe?
Yes it is safe. The paints used are non toxic, washable childrens paint, meaning they are not harmful if ingested and easy to remove. However great care is taken to ensure that the paint is not ingested (the rats show no interest in it), and once they are finished painting, it is removed with non-scented baby wipes from their feet and their fur, this process is a much less stressful method than bathing rats, which I do not do. The rats are also not forced to paint, they have been habituated to being in the area prior to painting, and positive reinforcement and reward based methods are used to encourage the rats to move over the canvas. Basically, as they know they will get a treat for it, they’re happy and willing to walk through the paint, and the experience is made to be a positive one. As the rats only paint when they want to, this may make paintings subject to availability and not requirement.